![]() ![]() It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. I was flying during the snowstorm and wasn't expecting my journey to be easy. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. ![]() They have a poorly managed airport and it was so crowded. However probably 14 or so of the original bumped passengers definitely didn't make it."Ĭons: "First of all I have tons of complaints regarding the airport at Istanbul. ![]() After they called three different departments including China they were able to print my ticket at 9:54am so I sprinted through the security and to my gate and was able to somehow make the flight as they were closing the door. Everyone else bolted but my new boarding pass didn't work and they actually didn't properly re-issue my ticket as I had been booked as leg 3 of my international flight from Malaysia. I was in the first group of 5 people to be re-issued and arrive at La Guardia. Actually, no taxis were to be found so we had to call our own and were significantly delayed. I trusted them I'd make it in time and they said they called taxis for us so we left to go catch them. I volunteered since I had a flexible schedule so Delta re-issued me a ticket at 9am JFK for a 10am flight out of La Guardia. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."Ĭons: "5 minutes until boarding at JFK we were told to transfer gates upon arriving by shuttle to the new gate, passengers were informed the aircraft was downsized and 20 people needed to be bumped. Departure time got rescheduled to 8:30 PM. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We were then told that we would have to wait until the pilot and crew arrived before boarding. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. The next day we arrived at the airport 2 hours before boarding and waited at the gate. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. ![]() I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. Upon getting on the first flight we began to prepare for takeoff. I chose a flight with a connection staring at 7 PM. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. Cons: "I had a flight with a connection starting at 6 PM on a Monday. ![]()
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